Category: Surveillance Video


Problems at the Pump

Case Synopsis: A customer at a large, self-service gas station stopped to fuel her vehicle. Upon arrival at the station, she pulled up to a pump and parked so that the gas tank filler was on the side of her vehicle opposite the fuel pump. She was able to extend the hose across her vehicle to fuel it. After removing the fuel nozzle from the vehicle, the customer claimed the hose suddenly retracted with great force, pulling her over and causing her to fall on the concrete resulting in injuries to her head, right shoulder and right hip. Following the incident, the customer was able to drive herself to an urgent care center.

Expert Analysis: The entire event, from the moment the plaintiff arrived at the gas station until after she departed, was captured on surveillance video. The video clearly showed the woman extend the hose to the far side of her vehicle to fuel it. It then showed her start to return the hose to the pump. As she began to walk behind the vehicle, facing the pump, she stumbled and fell to her right, away from the pump. There was no indication on the video of the hose pulling her toward the pump, as her arms remained down, holding the nozzle when she fell to the side. Continue reading “Problems at the Pump”